stay relevant

Dynamic Scheduling

Care Journey allows you to set customized timelines for every track and sub-track, ensuring your outreach corresponds to the patient's specific care plan.

maximum reach

Care Journey creates messages customized for email using HTML Emailers or 16:9 attachments as well as messages customized for the mobile screen with images and PDF files made for Whatsapp.

personalize

Custom design
with your
logo and photograph incorporated

  • All messages are designed to look and sound like they are coming from you
  • Messages are customized with the patient’s name, diagnosis date and condition
  • Factual content of messages consistent with the progress of the patient

easy

Automation

Content stacking

Our system works with horizontal rows of content which are stacked automatically according to the specific patient's stage in the recovery/follow-up.

Personalized scheduling

Our system automatically creates an ideal schedule for each patient based on his/her diagnosis, time of diagnosis, demographic variables and language.

2-way communication

Information is collected from the patient through questionnaires/surveys and feedback. Content is triggered based on the answers provided. You may also integrate the emails with links to chatbots.

HIS Integration

Integration with HIS is available if your system has a compatible API. This service is only available if you are taking more than 5 Care Journey tracks. An optional on-premise anonymising engine ensures no identifying part of your patient data does not leave your servers.

continuous engagement

Merging Tracks

If the communication relevant to a condition runs out in a few months, you can set the tracks to converge onto the generic or demographic based tracks, so that your communication with them stays continuous. 

measure success

Our system tracks reading and clicking rates for all communication and helps us continuously improve the content to ensure maximum engagement at every step of the Care Journey.